In this episode of the Accounting Insiders Podcast, Gary DeHart sits down with Valerie Heckman, Accountant Community Manager at OnPay, to talk about what firms need to know about payroll. Valerie shares her career path from Intuit to OnPay, why more firms are adding payroll, the real reasons accountants hesitate, and what a smooth year-end switch looks like. They also cover benefits, HR tools, integrations, multistate challenges, support issues, and how to evaluate payroll providers at trade shows. If you're an accountant, bookkeeper, or advisor looking to tighten your tech stack or add recurring revenue, this episode gives you a real-world breakdown of payroll operations and client expectations. Watch this to learn: • How firms are standardizing payroll as part of advisory • What to ask any payroll vendor before signing • Why year-end is the best time to switch providers • Where accountants lose time and money managing payroll manually • Why support and accuracy matter more than features
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