In this episode of the Accounting Insiders Podcast, Gary DeHart interviews Blake Grewal, founder of Bold Growth, to discuss how accounting firms can leverage data-driven decisions and customer journey mapping to improve client experiences and firm efficiency. Sponsored by Xero cloud accounting software, Blake breaks down key metrics like Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), and shares insights on balancing automation with personal connection. Learn about Bold Growth’s Customer Health Kit and their six-week transformation package designed for business owners.
🌐 https://boldgrowth.co/
🔗 https://www.linkedin.com/in/blakegrewal/
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